FAQ - Magiclab Robotics Technology (Wuxi) Co., Ltd.

Helpful FAQs

MagicDogs MagicBot Z1 Dexterous Hand MagicDog-W MagicBot Gen1

The stunt action is relatively fast, and the robot will shake.

The special skill multiplier option in the APP settings, modify the corresponding special skill multiplier

Battery charging dock, pins knocked out of alignment

The charging dock pins are precision electrical components and are relatively fragile. During the battery charging process, please align them properly before inserting.

If the pins of the battery charging dock are knocked out of alignment during use, please contact after-sales service promptly for handling.

No response when interacting with the call "wheat"

1. In the language settings of the APP, turn on the "Speech Recognition" switch

2. In the APP settings, turn up the volume to above 50%

3. APP Settings Interface, confirm whether the wake word has been modified to another word

4. Ensure a relatively quiet environment

The machine's legs flail on the hanger

First click "Stand", control the hanger to make the robot stand on the ground, and then enter the mode.

Battery level is below 20% and the taillight is illuminated in red

Please charge or replace with a fully charged battery as soon as possible

The stunt action is relatively fast, and the robot will shake.

The "Special Skill Multiplier" option in the APP settings modifies the corresponding special skill multiplier

Control the robot to slow down its walking speed during the walking process

After the motor temperature rises too high, it stops running. Hang the robot on the hanger, turn it off to dissipate heat, and then normal operation can be restored.

Following failed

1. Ensure the person being followed is within sight (within 1.5m)

2. The person being followed should not move quickly and should try to maintain a speed and distance that can be easily followed.

3. Ensure good lighting in the surrounding environment

4. Ensure that the robotic dog is in a relatively spacious area with a simple surrounding environment of personnel.

The machine's legs flail on the hanger

Please first click "Stand", control the hanger to make the robot stand on the ground, and then enter the "Stand" mode.

The battery cannot be charged, and the second and fourth lights of the battery status indicator are blinking.

Battery charging temperature protection is activated. Please unplug the charger, let it stand for more than 30 minutes, and then recharge, or move the device to a cool indoor space for charging.

Relocation failed

1. Ensure that there are no obstacles near/around the robotic dog that could affect positioning

2. The absence of obvious characteristic reference objects around the robotic dog will affect positioning (such as in environments like overly open outdoor areas, hotel lobbies, etc.).

Control the robot to slow down its walking speed during the walking process

After the motor temperature rises too high, it stops running. The robot can resume normal operation after being hung on the hanger and shut down for heat dissipation.

Can the robot recognize shiny walls, glass doors, and floors?

Glass and reflective floors can cause environmental interference to autonomous navigation, but have no impact in remote control mode; it is recommended that the walking route bypass glass reflective floors

The APP prompts that it has been bound to another user account

One machine can only be bound to one account. After the original phone opens the APP to unbind the device, the new phone can then perform network configuration and connection.

If you cannot contact the previous binder or find the unbinding entry, you can contact Magic Atom's after-sales staff to perform this operation in the background.

Can the robot recognize shiny walls, glass doors, and floors?