Magiclab Robotics Technology (Wuxi) Co., Ltd.
Magiclab Robotics Technology (Wuxi) Co., Ltd.
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Helpful FAQs
In guided tour mode, after clicking Start Guided Tour, it reports "Guided Tour Failed Error".

Check and clear map noise 

After the robotic dog finishes its stunts, there is no response when remotely controlling it to move forward/backward/turn in circles, etc.

Mode switch required: After switching to "Jogging" mode, the robotic dog can be remotely controlled to move forward/backward/turn in circles, etc. 

In the guided tour mode, during the guided tour route, the error "Guided tour failure error" is reported

Check and clear map noise 

After MagicBot Gen1 switches to walking mode, the robot does not respond.

Restart the robot.

The robotic dog can only avoid obstacles in the front, not in the rear, left, or right directions.

The robotic dog has no sensors at the rear and on the left and right sides; the operation directs the robotic dog towards the target direction, using the camera and radar in front of the dog to avoid obstacles ahead.

After the large humanoid switches to walking mode, the robot does not respond

Restart the machine

The modified voice for a stunt action does not take effect.

The robot is not connected to the internet, so the voice package has not been synchronized to the robot. Connect the robot to the internet, then make the change again.

How to enable and use the visual following function of the robotic dog?

View the corresponding operation video on the official website of Magic Atom (https://www.magiclab.top/service)

The voice of the stunt action did not take effect after modification

Not connected to the network, the voice package has not been synchronized to the robot; the robot needs to connect to the external network before making modifications 

The modified voice for a stunt action takes a long time to work the first time.

It takes a short time for the voice package to synchronize to the robot. The voice announcement should work normally the second time the stunt action is performed.

Does the robotic dog support voice control? How do I set it up?

View the corresponding operation video on the official website of Magic Atom (https://www.magiclab.top/service)

The first time a stunt action voice takes effect after modification is very slow

It takes a short time for the voice package to synchronize to the robot; when performing the stunt action for the second time, the voice broadcast will be normal 

The robot cannot walk normally in guided tour mode.

1. Remove any obstacles and make sure the protective film on the depth camera has been removed.

2. The current minimum safe clearance for guided tours is 1.5 m. The robot cannot pass through spaces narrower than 1.5 m.

How to connect the robotic dog to the mobile app?

1. WiFi Connection:

1. Ensure that the WIFI signal is good and the phone is connected properly. When Magicdog is turned on and you hear the voice prompt "Self-checking - Self-check completed", open the phone APP and connect to the device simultaneously. The first connection requires entering the WiFi password that the phone has already connected to;2. If the mobile phone fails to connect to the robotic dog successfully after more than 2 minutes, press the Bluetooth button on the back of the robotic dog once until you hear "Bluetooth is turned on, please connect to the network", then continue to attempt to connect (Tips: Press once only; long-pressing the Bluetooth button will restore the factory settings);

2. AP Connection:

First, turn on the robot dog. Then, find the Magicdog's Wi-Fi (with the robot dog's SN) in the phone's Wi-Fi signal sources. The password for this Wi-Fi is: dt123456. Open the APP and select "AP Direct Connection". At this time, simply enter the access password for the Magicdog's signal source. 

3. Hotspot Connection:

Turn on the hotspot of Phone A, then Phone B can normally connect to the signal. After the robot dog is powered on, open the APP, and the connection method is the same as the steps in (1.). 

In guided tour mode, the robot cannot walk normally

1. Remove obstacles and ensure that the protective film of the depth camera has been peeled off

2. Currently, the safe passing distance during the guided tour is 1.5 meters, and spaces less than 1.5 meters cannot be passed through.

How Can We Help You?
How Can We Help You?
If you have any questions about Magiclab Robotics, you can leave a message online or contact us!
+86-400-828-8022
+86-400-828-8022
contacts@magiclabglobal.com
contacts@magiclabglobal.com
No.98 Jianghai West Road, Liangxi District, Wuxi City, Jiangsu Province, P.R. China
No.98 Jianghai West Road, Liangxi District, Wuxi City, Jiangsu Province, P.R. China
+86-13804052107
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