Please contact our customer service immediately, provide relevant information such as photos of the damaged packaging, and we will handle it properly for you.
Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.
Check if the emergency stop of the hanger is released. Check if the hanger battery cable is properly connected; meanwhile, refer to the robot basic operation manual first.
The joints of bipedal humanoid robots need to reserve assembly tolerances. Slight, recoverable looseness (such as no lag or abnormal noise when manually rotating the joint) is within the normal range; if the looseness causes the joint to fail to maintain the preset posture (such as the legs hanging down naturally when standing), or is accompanied by abnormal noise or part shaking, please immediately contact customer service and provide videos and photos of the joint area, and we will arrange for technicians to conduct remote troubleshooting or on-site maintenance.
1. Since the total weight of the robot is 70 kg, it is recommended that 2 to 3 people complete the hoisting onto the hanger when lifting it.
2. When hoisting the robot, lock the aviation case, have one person stand on each side of the robot to hold the arms, preventing the robot's arms or hands from getting stuck in the joints when sitting in the aviation case; at the same time, one person should control the lifting of the hoist and promptly fine-tune the position of the hoist, etc.
Keep the robot in a hoisted state before powering on, long press the power button until the white light around the power button lights up steadily, then release it.
(Kind reminder: Do not turn on the remote control when the robot is starting up. Turn on the remote control after the robot announces "Self-check completed".)
1. Check if the battery is depleted or abnormal
2. Check if the battery is properly assembled
1. First, use a hanger to lift the robot, check that each joint is in the normal position, then power off and restart, and observe whether the abnormal prompt disappears (some are temporary communication interference);
2. If an exception still occurs after restarting, please contact after-sales service for handling.
Restart the robot
1. It is not recommended to switch at any time
2. Please shut down the entire device after completing the current remote control operation. After the remote control is turned off, use the APP to take over when starting the robot again.
3. During operation, it is not recommended to switch between the two operating methods to avoid unexpected malfunctions of the robot.
1. Please find the volume function through the settings button in the upper right corner of the APP to adjust the volume
2. If adjusting the volume is ineffective, please contact after-sales service for handling
After the robot finishes executing the current task, first switch it to the "standing" state, then hoist the robot, and finally press the power button to turn it off.
Please immediately press the "Emergency Stop" button, then hoist the robot and press the power button to turn it off.
It is not recommended. Please ask the user to follow the normal and correct shutdown sequence to perform the "shutdown" step.
After emergency stop, long press the power button to turn off the device.
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