Dexterous Hand

MagicDogs MagicBot Z1 Dexterous Hand MagicDog-W MagicBot Gen1

What should I do if the received dexterous hand packaging is damaged?

Please contact our customer service immediately, provide relevant information such as photos of the damaged packaging, and we will handle it properly for you.

What should I do if the dexterous hand accessories are missing?

Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.

The protective film of the dexterous hand itself is missing, and there are scratches on the outer surface

Please contact Magic Atom's after-sales service in a timely manner to determine the cause and provide technical support

When the dexterous hand opened the box, it was found that the palm or fingers had glue detachment

Please contact Magic Atom's after-sales service in a timely manner to provide remote technical support/replace with a new set of dexterous hands

When grasping an object, the dexterous hand cannot fully close (such as not grasping tightly or not being able to hold firmly), achieving the expected effect

1. Check the structure of the hand to see if it is stuck or has foreign objects

2. Try sending the finger again 1-2 times to see if it still fails to close and if it can be grasped properly.

3. If the issue persists, please contact Magic Atom's after-sales service promptly for remote technical support/issue troubleshooting.

4. If remote technical support cannot resolve the issue, please return the faulty handpiece to the factory for repair.

Do not forcefully use or manually assist it to complete instructions

The hand gets extremely hot during use

Please first pause the operation of the robot to allow the hand temperature to return to normal; if the problem still occurs after restarting the robot,

Please contact Magic Atom's after-sales service immediately for technical support; return to the factory for repair if necessary

No response from the hand during use

1. Please contact after-sales service for technical guidance and check the wiring harness connection status.

2. The wiring harness is connected normally, and the hand still has no response after restarting the robot. The robot needs to be returned to the factory for repair/on-site repair.