Please contact our customer service immediately, provide relevant information such as photos of the damaged packaging, and we will handle it properly for you.
Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.
Check if the hanger's emergency stop is released, check if the hanger's battery cable is properly connected; and also refer to the robot's basic operation manual in advance
The joints of bipedal humanoid robots need to reserve assembly tolerances. Slight and recoverable looseness (such as no lag or abnormal noise when manually rotating the joints) is within the normal range; if the looseness causes the joints to fail to maintain the preset posture (such as the legs hanging down naturally when standing), or is accompanied by abnormal noise or part shaking, please immediately contact customer service and provide videos and photos of the joint area, and we will arrange for technicians to conduct remote troubleshooting or on-site maintenance.
1. Check if the "Emergency Stop" button has been accidentally pressed, and ensure that the emergency stop is released before turning on the machine.
2. Check if the battery is depleted or abnormal
3. Check if the battery is properly assembled
1. First, use a hanger to lift the robot, then power it off and restart, and observe whether the abnormal prompt disappears (some are temporary communication interference);
2. If an exception still occurs after restarting, please contact after-sales service to provide remote technical support or diagnosis.
Re-download the APP according to the QR code on the robot's instruction manual, restart the robot, and then try to connect
Turn on the Bluetooth of your phone, and at the same time, face the robot and voice call "Xiaomai Xiaomai, turn on Bluetooth"
Connect your phone to the robot's Wi-Fi. The Wi-Fi password for the first connection is dt123456
A robot can only be bound to one user. Please ask the previous binding person to unbind in the APP or contact after-sales for assistance in unbinding in the background.
Restart the robot
1. It is not recommended to switch at any time
2. Please complete the current remote control operation to turn off the device, and then use the APP to take over when starting the robot again.
3. During operation, it is not recommended to switch between the two operating methods to avoid unexpected malfunctions of the robot.
Find the volume function through the settings button in the upper right corner of the APP to adjust the volume
1. Check if the battery level of the remote control is normal
2. When the robot is powered on, the joints of the whole body will be stiff due to power supply, and it is necessary to wait for the stiffness to end and become soft.
3. Return each joystick of the remote control to its initial position. After the robot's joints become soft, move the "G" joystick of the remote control to the middle or long-press the "Stand" button on the APP remote control, and the robot will slowly enter the standing state.
The original calibration data was accidentally lost, or the zero position shifted due to accidental impact during operation or transportation; please contact the after-sales engineer for zero calibration
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