MagicBot Gen1

When the APP connects to the robot via WiFi, unstable WiFi signals will lead to unstable control 

The APP connects to the robot using the AP direct connection method 

Red - Abnormal (If it cannot be restored after restarting, please record the details of the abnormality and promptly contact after-sales for technical support)

White - Normal

Yellow - Low Battery -- Immediately end the current task, shut down, and charge the robot battery

Green - Charging Status -- and facial charging expression when charging 

Bluetooth connection issues:

1. Check Bluetooth permissions: Ensure that the phone has granted the APP "Bluetooth access permission" and "Location permission" (some phones require enabling location to search for Bluetooth devices);

2. Proximity connection: Bring the phone close to the robot (distance ≤ 1m), restart the robot's Bluetooth (while the robot is powered on, long press the "Bluetooth reset button" for 3 seconds, and the indicator light flashing indicates successful reset), and search for a connection again;

3. Clear cache: Find the corresponding app in the phone's "Settings - App Management", clear the "cache data", and then reopen the app to try.

Wi-Fi connection issues (Wi-Fi-only models):

1. Confirm the Wi-Fi frequency band: The robot only supports 2.4GHz Wi-Fi (does not support 5GHz). You need to connect your phone to a 2.4GHz network, and then enter the Wi-Fi password in the APP;

2. Troubleshoot network interference: Move away from strong electromagnetic interference sources such as routers and microwave ovens, or restart the router and reconnect;

Upgrade Steps:

1. Preparation: Ensure the robot's battery level is ≥50%, the mobile phone is connected to a stable network (Wi-Fi is recommended), find the "Firmware Upgrade" option in the APP's "My Devices", and check if there is a new version;

2. Start the upgrade: Click "Upgrade Now", and the APP will automatically download the firmware package and transfer it to the robot. During the transfer process, the robot's indicator light will flash (e.g., blue flashing);

3. Wait for completion: During the upgrade, the robot will automatically restart. After restarting, a steady indicator light (e.g., steady green) indicates a successful upgrade, and the APP will prompt "Upgrade completed".

Precautions:

1. During the upgrade process, it is strictly prohibited to cut off power (from the robot or mobile phone) or disconnect, otherwise it may lead to firmware damage (requiring return to the factory for repair);

2. If the upgrade fails (e.g., the prompt shows "Firmware verification error"), first check the network stability, delete the APP cache, and then try again. If it fails multiple times, contact customer service to obtain the "offline firmware package" and upgrade the robot by connecting it via a USB cable;

3. After the upgrade, it is recommended to perform "Function Self-Test" ("Diagnostic Mode - Full Function Self-Test" in the APP) to confirm that all functions are normal.

1. First, stop charging, move the robot to a well-ventilated and cool place (ambient temperature of 20-25°C is optimal), let it stand for 30 minutes until the battery temperature drops below 35°C (the temperature can be checked via the "Battery Status" in the APP); 

2. Check the charging environment: Charging is prohibited in direct sunlight, near heating / air conditioning vents, or in enclosed spaces (such as wardrobes, boxes) to avoid poor battery heat dissipation;

3. Check the charger: Use the original charger, check if the charger plug and data cable are damaged, or try replacing it with another original charger (to rule out charger malfunctions); 

4. If the device still indicates an overheating issue after standing still, connect to the APP to check the battery cycle count ("Battery Status - Cycle Count"). If it exceeds 500 cycles, it may be due to battery aging. You need to contact after-sales service to check the battery health and replace the battery if necessary.

1. Charge to 50%-60%: First, charge the robot's battery to this range (the APP shows "medium battery level") to avoid storing it at full charge (which can easily lead to battery swelling) or low charge (which can easily lead to battery discharge); 

2. Remove the battery: If the battery is removable, first turn off the power, then remove the battery according to the steps in the instruction manual, wipe the battery contacts with a dry soft cloth, place it in the original battery case, and store it in a cool and dry place (temperature 10-25°C, humidity ≤60%);

3. Prohibited storage environments: Avoid proximity to magnetic fields (such as speakers, magnets), corrosive gases (such as cooking fumes, chemicals), or long-term exposure to high temperatures (>30°C) or low temperatures (<0°C) environments.

1. Over-temperature: When the temperature is abnormally high between 95-105 degrees, the speed will be reduced; when it is higher than 105 degrees, forced cooling will be applied, and the robot can continue to be operated when the temperature reaches the operable condition. 

2. Battery level: Please charge as soon as possible when the battery level is below 5%-20%; when the battery level is less than 5%, the robot will not be able to move at all

3. Network Disconnection: After the network is disconnected, there is currently no reminder. On the top right corner of the APP, click Reconnect (default when directly connected to AP). If it is WiFi, it needs to be reconnected.