Please contact our customer service immediately, provide photos of the damaged packaging, shipping and other relevant information, and we will handle it properly for you.
Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.
Please contact our customer service immediately, provide relevant information such as photos of the damaged packaging, and we will handle it properly for you.
Please contact our customer service immediately, provide relevant information such as photos of the damaged packaging, and we will handle it properly for you.
Please contact our customer service immediately, provide relevant information such as photos of the damaged packaging, and we will handle it properly for you.
Please contact our customer service immediately, provide relevant information such as photos of the damaged packaging, and we will handle it properly for you.
Ensure that the robotic dog is placed on a horizontal, flat, and unobstructed surface, with the body level and without tilt, the abdomen flat against the ground, the legs positioned on both sides of the body, the lower legs fully retracted, and neither the thigh nor the lower leg being pressed by the body. Then follow the startup steps in the product manual.
Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.
Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.
Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.
Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.
Possible causes include:
1.First, check if the robot dog is positioned correctly. Confirm whether the battery is depleted. If so, please charge the battery.
2.Ensure that a charged battery has been properly installed inside the MagicDog’s body.
Check that the battery and battery cover are securely fastened. Improper assembly may cause a loose connection, leading to power supply issues.
3.If the robot dog still fails to power on, please contact our after-sales support for assistance.
Check if the emergency stop of the hanger is released. Check if the hanger battery cable is properly connected; meanwhile, refer to the robot basic operation manual first.
Please contact Magic Atom's after-sales service in a timely manner to determine the cause and provide technical support
The robot dog weighs 22.5kg (including battery). When unpacking, it is recommended to have at least one additional person to assist in removing it from the box to avoid pinching fingers, accidental dropping due to loss of balance, and causing injury to personnel or damage to the robot dog.
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