Too many custom actions may have been added. For example, if the robot continues performing actions for 10 seconds after the narration ends, remove some actions and try again.
It may be that the battery has entered self-protection due to overheating, and charging can resume after the battery has cooled down to a normal temperature.
1. Charge to 50%-60%: First, charge the robot's battery to this range (the APP shows "medium battery level") to avoid storing it at full charge (which can easily lead to battery swelling) or low charge (which can easily lead to battery discharge);
2. Remove the battery: If the battery is removable, first turn off the power, then remove the battery according to the steps in the instruction manual, wipe the battery contacts with a dry soft cloth, place it in the original battery case, and store it in a cool and dry place (temperature 10-25°C, humidity ≤60%);
3. Prohibited storage environments: Avoid proximity to magnetic fields (such as speakers, magnets), corrosive gases (such as cooking fumes, chemicals), or long-term exposure to high temperatures (>30°C) or low temperatures (<0°C) environments.
Set a delay for the stunt action in the waypoint task settings.
Yes. In the settings of the Magicdog APP, there is usually a speed adjustment option, which allows users to select different speed levels according to their needs. Different levels correspond to different forward, backward, and turning speeds.
1. Over-temperature: When the temperature is abnormally high between 95-105 degrees, the speed will be reduced; when it is higher than 105 degrees, forced cooling will be applied, and the robot can continue to be operated when the temperature reaches the operable condition.
2. Battery level: Please charge as soon as possible when the battery level is below 5%-20%; when the battery level is less than 5%, the robot will not be able to move at all
3. Network Disconnection: After the network is disconnected, there is currently no reminder. On the top right corner of the APP, click Reconnect (default when directly connected to AP). If it is WiFi, it needs to be reconnected.
Level 1 — Red: Abnormal. If the issue remains after restarting, record the error details and contact after-sales support promptly.
Level 2 — Orange: Record the error information and contact after-sales support directly.
Level 3 — White: Normal status.
Level 4 — Green: Charging status. A charging expression is displayed on the face while charging.
Check if the foot pads of the robotic dog are damaged, if there are any foreign objects stuck in the joints, and if the sensors are working properly. If the foot pads are damaged, you can replace them with spare foot pads on your own or contact after-sales service for replacement; if there are foreign objects in the joints, clean them up; if you suspect a sensor malfunction, please contact after-sales service for inspection and repair. Additionally, it is also necessary to check if it is being used on unsuitable terrain, and try to test walking on flat ground.
1. If the APP cannot connect through either AP or Wi-Fi, scan the QR code in the robot manual to download the APP again, restart the robot, and retry the connection.
2. If the APP cannot find the robot, turn on Bluetooth on the phone and face the robot while saying, “Xiaomai, Xiaomai, turn on Bluetooth.”
3. If the APP cannot connect to the robot, connect the phone to the robot’s Wi-Fi when using AP direct connection. The initial Wi-Fi password is dt123456. When using Wi-Fi mode, make sure the phone and the robot are connected to the same Wi-Fi network.
4. If the APP says the robot is already bound to another user, note that each robot can be bound to only one user. Ask the existing user to unbind it in the APP, or contact after-sales support for backend unbinding assistance.
First, check if the camera connection is loose. If the connection is normal, try restarting the robotic dog and related devices (such as the mobile app). If the problem persists, it may be a camera hardware failure or software issue. Contact after-sales service for handling.
Upgrade steps:
1. Preparation: Make sure the robot battery level is at least 50% and the phone has a stable network connection, preferably Wi-Fi. Open “Firmware Upgrade” under “My Devices” in the APP and check for a new version.
2. Start the upgrade: Tap “Upgrade Now.” The APP will automatically download the firmware package and transfer it to the robot. The robot’s indicator light may flash, such as flashing blue, during transmission.
3. Wait for completion: The robot will restart automatically during the upgrade. After restarting, a steady indicator light, such as steady green, indicates a successful upgrade, and the APP will display “Upgrade Complete.”
Precautions:
1. Do not power off the robot or phone or disconnect the connection during the upgrade. Doing so may damage the firmware and require factory repair.
2. If the upgrade fails, for example with a “Firmware Verification Error,” check the network connection, clear the APP cache, and retry. If it fails repeatedly, contact customer service for an offline firmware package and upgrade the robot through a USB cable.
3. Restart the robot after the upgrade and confirm that all functions work normally.
It may be due to reasons such as lack of lubrication in the joint parts, loose parts, or motor failure. First, check whether there are any loose parts in each joint part. If so, try tightening them. If the noise still persists, contact after-sales to arrange for professional inspection and repair.
1. This is the battery charging temperature protection. Stop charging, move the robot to a cool and well-ventilated area, ideally at an ambient temperature of 20–25°C, disconnect the charger, and wait at least 30 minutes before charging again.
2. Check the charging environment. Do not charge in direct sunlight, near a heater or air-conditioning outlet, or in an enclosed space such as a cabinet or box, as poor heat dissipation may occur.
3. Check the charger. Use the original charger and inspect the plug and cable for damage, or try another original charger to rule out a charger fault.
4. If the high-temperature warning remains after cooling, connect the APP and check the battery status. The battery may be aged. Contact after-sales support to check battery health and replace the battery if necessary.
1. Charge the battery to 50%–60%. Bring the robot battery to this range, shown as “Medium Battery” in the APP. Avoid storing it fully charged, which may cause swelling, or at a low charge level, which may cause over-discharge.
2. Remove the battery if it is detachable. Power off the robot first and follow the manual to remove the battery. Wipe the battery contacts with a dry, soft cloth, place the battery in its original battery box, and store it in a cool, dry location at 10–25°C and no more than 60% humidity.
3. Avoid unsuitable environments. Keep the battery away from magnetic fields, such as speakers and magnets, and corrosive gases, such as cooking fumes and chemicals. Do not store it for long periods above 30°C or below 0°C.
1. Overtemperature: The robot will reduce speed when the temperature reaches 95–105°C. Above 105°C, forced cooling is activated. Operation can resume after the temperature returns to the safe operating range.
2. Battery level: Charge the robot as soon as possible when the battery level falls below 20%.
3. Network disconnection: There is currently no automatic warning when the network disconnects. For AP direct connection, tap “Reconnect” in the upper-right corner of the APP. For Wi-Fi mode, reconnect the network.
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