1. First, use a hanger to lift the robot, then power it off and restart, and observe whether the abnormal prompt disappears (some are temporary communication interference);
2. If an exception still occurs after restarting, please contact after-sales service to provide remote technical support or diagnosis.
1. Please use voice control for MagicDog in a quiet environment.
2. Please ensure that the voice commands used are consistent with those described in the instruction manual.
3. Please ensure that the voice interaction mode has been turned on
4. Please ensure that the volume has been adjusted to a level suitable for your own listening habits.
1. Check if the battery is depleted or abnormal
2. Check if the battery is properly assembled
1. Please contact after-sales service for technical guidance and check the wiring harness connection status.
2. The wiring harness is connected normally, and the hand still has no response after restarting the robot. The robot needs to be returned to the factory for repair/on-site repair.
1. Confirm the startup posture: Place the robotic dog on a level surface, ensuring that all four sets of wheels are in contact with the ground and the body is not tilted;
2. Troubleshoot battery level and connection: Check if the battery level is ≥20% (low battery will lock the drive function), reconnect the remote control or APP (re-pair after disconnection), and then try to control the robotic dog;
3. If there is still no response, contact after-sales service to check the motor wiring or drive module.
Re-download the APP according to the QR code on the robot's instruction manual, restart the robot, and then try to connect
Before turning off, please use the magicdog APP to control MagicDog to the "lying down" state, then long press the power button to turn off MagicDog. After turning off, please remove the battery.
1. First, use a hanger to lift the robot, check that each joint is in the normal position, then power off and restart, and observe whether the abnormal prompt disappears (some are temporary communication interference);
2. If an exception still occurs after restarting, please contact after-sales service for handling.
1. Confirm the environment: The machine dog should be used on a flat and open ground (without obstacles and sharp protrusions on the ground), and the battery level of the machine dog should be ≥30%;
2. Power on: Short press + long press the power button;
3. Turn on the remote control: Operate the robotic dog according to the remote control's instructions.
Precautions:
During the process of switching the operating mode, it is strictly prohibited to touch the robotic dog (to avoid being pinched by the mechanical structure). If the switch fails, the robotic dog needs to be restarted and the attempt repeated;
Turn on the Bluetooth of your phone, and at the same time, face the robot and voice call "Xiaomai Xiaomai, turn on Bluetooth"
MagicDog cannot stand up when its legs are squeezed, folded, or in other such states. Please try the following operation methods:
1. First, place MagicDog in the correct position as shown in the instruction manual, then try to turn it on and control it to stand up;
2. Please check whether the battery and battery cover are properly fastened. Failure to assemble them correctly may result in loose battery connections, abnormal power supply, and the device may fail to turn on.
Restart the robot
1. Switching Precautions: When switching, please confirm that the instructions currently being executed by the robotic dog have been completed.
2. The left joystick of the remote control controls "forward/backward/left/right", and the right joystick controls "turning left/right".
Connect your phone to the robot's Wi-Fi. The Wi-Fi password for the first connection is dt123456
To ensure good contact of the battery during movement, a preloaded spring is used. When inserting the battery, please use your palm to firmly push the battery in. The battery case should be kept flush with the device body.
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