Magiclab Robotics Technology (Wuxi) Co., Ltd.
Magiclab Robotics Technology (Wuxi) Co., Ltd.
Email Us

Magiclab Robotics FAQs

Contact Us
Helpful FAQs
Is it possible to switch control of the robot between the APP and the remote control at any time?

1. It is not recommended to switch at any time

2. Please shut down the entire device after completing the current remote control operation. After the remote control is turned off, use the APP to take over when starting the robot again.

3. During operation, it is not recommended to switch between the two operating methods to avoid unexpected malfunctions of the robot.

When the robotic dog "lies down", it lies down very heavily

While controlling the robot dog to "lie down", use your hand to support the robot dog's head to assist it in slowly lying down. Pay attention to the surrounding environment when the robot dog lies down: it should be flat and have sufficient space for lying down. 

The APP prompts that it has been bound to user xx

A robot can only be bound to one user. Please ask the previous binding person to unbind in the APP or contact after-sales for assistance in unbinding in the background. 

Pinch hazard when inserting MagicDog battery

When inserting the battery into the robotic dog, do not place your fingers on the battery edge or near the battery compartment gap to avoid personal injury. 

The robot has no sound or low volume

1. Please find the volume function through the settings button in the upper right corner of the APP to adjust the volume

2. If adjusting the volume is ineffective, please contact after-sales service for handling

After running for a period of time, the robotic dog cannot immediately "stand up" again

1. Please check if the motor is overheating. If so, turn off the power and wait 30 minutes for the robotic dog to cool down before turning it on again for remote control;

2. If the motor temperature is normal, and the device can be powered on after multiple restarts but still fails to "stand up", please contact Magic Atom's after-sales service for remote technical support/ diagnosis.

Error LCM not connected when powering on

Restart the robot

MagicDog causes hand pain when carrying a dog for a long time due to the tightness

The robotic dog itself has a certain weight. If long-term carrying is required, it is recommended to lift it by holding the body with both hands. 

Normal correct shutdown sequence

After the robot finishes executing the current task, first switch it to the "standing" state, then hoist the robot, and finally press the power button to turn it off. 

Wheeled robotic dogs tend to slide backward on slopes. How can this situation be avoided?

1. Control the climbing speed: By adjusting the pushing force on the joystick, avoid high-speed slope climbing that may cause the center of gravity to shift backward.

2. If the slope exceeds 40°, it is prohibited to force the climb to prevent the robotic dog from tipping over or the wheels from being damaged.

Is it possible to switch control of the robot between the APP and the remote control at any time?

1. It is not recommended to switch at any time

2. Please complete the current remote control operation to turn off the device, and then use the APP to take over when starting the robot again.

3. During operation, it is not recommended to switch between the two operating methods to avoid unexpected malfunctions of the robot.

When MagicDog is lifted by the handle, the top of the cover is uncomfortable to hold.

When lifting the robotic dog while it is walking, due to the robotic dog's own weight, it will sway; 

To avoid the cover colliding with the back of the hand, it is recommended to insert fingers into the handle from back to front or pick up the body with both hands.


Shutdown sequence when the robot malfunctions

Please immediately press the "Emergency Stop" button, then hoist the robot and press the power button to turn it off.

Why isn't the head sensor of the wheeled dog functioning?

Currently, this feature has not been made available to users and will be completed through OAT firmware upgrade in the future

The robot has no sound or low volume

Find the volume function through the settings button in the upper right corner of the APP to adjust the volume 

How Can We Help You?
How Can We Help You?
If you have any questions about Magiclab Robotics, you can leave a message online or contact us!
+86-400-828-8022
+86-400-828-8022
contacts@magiclabglobal.com
contacts@magiclabglobal.com
No.98 Jianghai West Road, Liangxi District, Wuxi City, Jiangsu Province, P.R. China
No.98 Jianghai West Road, Liangxi District, Wuxi City, Jiangsu Province, P.R. China
+86-13804052107
WhatsApp
E-mail
E-mail
Inquiry
Inquiry
Top
We use cookies to optimise and personalise your experience, but you can choose to opt out of non-essential cookies.
To find out more, read our Privacy Policy
Reject All
Accept All