Question 1

What should I do if the packaging of the received robotic dog is damaged?

Accepted Answer

Please contact our customer service immediately, provide photos of the damaged packaging, shipping and other relevant information, and we will handle it properly for you.

Question 2

What should I do if the robot dog parts are missing?

Accepted Answer

Check the accessory list. If it is confirmed that any accessories are missing, please take photos for record promptly and contact customer service. We will reissue them to you as soon as possible.

Question 3

How to turn on the device correctly?

Accepted Answer

Ensure that the robotic dog is placed on a horizontal, flat, and unobstructed surface, with the body level and without tilt, the abdomen flat against the ground, the legs positioned on both sides of the body, the lower legs fully retracted, and neither the thigh nor the lower leg being pressed by the body. Then follow the startup steps in the product manual.

Question 4

What's the reason for the startup failure?

Accepted Answer

Possible causes include:

1.First, check if the robot dog is positioned correctly. Confirm whether the battery is depleted. If so, please charge the battery.

2.Ensure that a charged battery has been properly installed inside the MagicDog’s body.

Check that the battery and battery cover are securely fastened. Improper assembly may cause a loose connection, leading to power supply issues.

3.If the robot dog still fails to power on, please contact our after-sales support for assistance.

Question 5

How does the robotic dog move forward, backward, and turn?

Accepted Answer

Perform corresponding operations through the mobile app. For specific operation methods, please refer to the product manual. Generally, there are corresponding buttons or icons for forward, backward, left turn, and right turn. If you have any questions, please contact after-sales service for assistance.

Question 6

Can a robotic dog climb stairs?

Accepted Answer

Some high-performance robotic dogs have a certain ability to climb stairs, but different products have different limitations. Before attempting to let a robotic dog climb stairs, please carefully read the description of terrain adaptability in the product manual. Generally, it is not recommended to let a robotic dog climb stairs beyond its designed capabilities, as this may lead to falls and damage.

Question 7

How does the robotic dog stop moving?

Accepted Answer

If you need to stop the movement, please first use the magicdog APP to control MagicDog to "end remote control", then click "lie down", and the robotic dog will be in a stopped state.

Question 8

What should I do if I use voice commands but receive no response?

Accepted Answer

1. Please use voice control for MagicDog in a quiet environment.

2. Please ensure that the voice commands used are consistent with those described in the instruction manual.

3. Please ensure that the voice interaction mode has been turned on

4. Please ensure that the volume has been adjusted to a level suitable for your own listening habits.

Question 9

Will MagicDog suddenly fall when it is turned off?

Accepted Answer

Before turning off, please use the magicdog APP to control MagicDog to the "lying down" state, then long press the power button to turn off MagicDog. After turning off, please remove the battery.

Question 10

What is the reason why MagicDog cannot stand up after powering on?

Accepted Answer

MagicDog cannot stand up when its legs are squeezed, folded, or in other such states. Please try the following operation methods:

1. First, place MagicDog in the correct position as shown in the instruction manual, then try to turn it on and control it to stand up;

2. Please check whether the battery and battery cover are properly fastened. Failure to assemble them correctly may result in loose battery connections, abnormal power supply, and the device may fail to turn on.

Question 11

Is the MagicDog battery difficult to insert?

Accepted Answer

To ensure good contact of the battery during movement, a preloaded spring is used. When inserting the battery, please use your palm to firmly push the battery in. The battery case should be kept flush with the device body.

Question 12

Pinch hazard when inserting MagicDog battery

Accepted Answer

When inserting the battery into the robotic dog, do not place your fingers on the battery edge or near the battery compartment gap to avoid personal injury.

Question 13

MagicDog causes hand pain when carrying a dog for a long time due to the tightness

Accepted Answer

The robotic dog itself has a certain weight. If long-term carrying is required, it is recommended to lift it by holding the body with both hands.

Question 14

When MagicDog is lifted by the handle, the top of the cover is uncomfortable to hold.

Accepted Answer

When lifting the robotic dog while it is walking, due to the robotic dog's own weight, it will sway;

To avoid the cover colliding with the back of the hand, it is recommended to insert fingers into the handle from back to front or pick up the body with both hands.

Question 15

When sitting on the opposite side of the MagicDog battery compartment and pulling out the battery with one hand, the locking tongue is prone to getting stuck in the hand.

Accepted Answer

Please remove the battery on the same side facing the battery compartment for easy operation and observation of the battery status.

Question 16

Water mist and blurring on the inner screen of the head (commonly seen after storage in high temperature and high humidity conditions)

Accepted Answer

Please let MagicDog sit for a while, and then use it after the water mist has naturally dissipated.

Question 17

When the back cover is pressed, individual machines tend to get caught on the edge of the handle, making it difficult to open.

Accepted Answer

Please press the position on the MagicDog cover with a prompt sticker; pressing this position will allow it to open smoothly;

If you press other non-correct positions, you may need to try pressing a few more times.

Question 18

The ultrasonic sensor is located low and is prone to collisions

Accepted Answer

This is the design style of MagicDog. Under normal use conditions, the sensors of MagicDog will not be damaged. Please use it with confidence.

Question 19

After the robotic dog covers the upper head cover and the MIC hole position, voice recognition fails

Accepted Answer

When the pickup hole is blocked, the Mic cannot properly capture external sounds;

At this time, please clean the obstructions and dust near the Mic pickup hole.

Question 20

When the robotic dog lies down and arranges its legs, it is easy to get fingers pinched between the thigh and the body

Accepted Answer

To ensure strength, the robotic dog is made of alloy and engineering plastic. When interacting with the robotic dog, please avoid placing your hands within the range of motion of its legs.

Question 21

Abnormal noise problems

Accepted Answer

This is normal aging during the machine's usage and will not affect the normal functions of the machine. If there is an obvious abnormal noise, please contact after-sales service promptly for resolution.

Question 22

During the use of the robotic dog, a power outage occurred

Accepted Answer

Belongs to the battery "false lock" issue;

There are two white strips on the inside of the battery handle. If the white strips are not visible, it indicates that the battery is not locked in place. Please reinstall the battery.

Question 23

Battery charging dock, pins knocked out of alignment

Accepted Answer

The charging dock pins are precision electrical components and are relatively fragile. During the battery charging process, please align them properly before inserting.

If the pins of the battery charging dock are knocked out of alignment during use, please contact after-sales service promptly for handling.

Question 24

Battery level is below 20% and the taillight is illuminated in red

Accepted Answer

Please charge or replace with a fully charged battery as soon as possible

Question 25

Following failed

Accepted Answer

1. Ensure the person being followed is within sight (within 1.5m)

2. The person being followed should not move quickly and should try to maintain a speed and distance that can be easily followed.

3. Ensure good lighting in the surrounding environment

4. Ensure that the robotic dog is in a relatively spacious area with a simple surrounding environment of personnel.

Question 26

Relocation failed

Accepted Answer

1. Ensure that there are no obstacles near/around the robotic dog that could affect positioning

2. The absence of obvious characteristic reference objects around the robotic dog will affect positioning (such as in environments like overly open outdoor areas, hotel lobbies, etc.).

Question 27

The APP prompts that it has been bound to another user account

Accepted Answer

One machine can only be bound to one account. After the original phone opens the APP to unbind the device, the new phone can then perform network configuration and connection.

If you cannot contact the previous binder or find the unbinding entry, you can contact Magic Atom's after-sales staff to perform this operation in the background.

Question 28

After the robotic dog finishes its stunts, there is no response when remotely controlling it to move forward/backward/turn in circles, etc.

Accepted Answer

Mode switch required: After switching to "Jogging" mode, the robotic dog can be remotely controlled to move forward/backward/turn in circles, etc.

Question 29

The robotic dog can only avoid obstacles in the front, not in the rear, left, or right directions.

Accepted Answer

The robotic dog has no sensors at the rear and on the left and right sides; the operation directs the robotic dog towards the target direction, using the camera and radar in front of the dog to avoid obstacles ahead.

Question 30

How to enable and use the visual following function of the robotic dog?

Accepted Answer

View the corresponding operation video on the official website of Magic Atom (https://www.magiclab.top/service)

Question 31

Does the robotic dog support voice control? How do I set it up?

Accepted Answer

View the corresponding operation video on the official website of Magic Atom (https://www.magiclab.top/service)

Question 32

How to connect the robotic dog to the mobile app?

Accepted Answer

1. WiFi Connection:

1. Ensure that the WIFI signal is good and the phone is connected properly. When Magicdog is turned on and you hear the voice prompt "Self-checking - Self-check completed", open the phone APP and connect to the device simultaneously. The first connection requires entering the WiFi password that the phone has already connected to;2. If the mobile phone fails to connect to the robotic dog successfully after more than 2 minutes, press the Bluetooth button on the back of the robotic dog once until you hear "Bluetooth is turned on, please connect to the network", then continue to attempt to connect (Tips: Press once only; long-pressing the Bluetooth button will restore the factory settings);

2. AP Connection:

First, turn on the robot dog. Then, find the Magicdog's Wi-Fi (with the robot dog's SN) in the phone's Wi-Fi signal sources. The password for this Wi-Fi is: dt123456. Open the APP and select "AP Direct Connection". At this time, simply enter the access password for the Magicdog's signal source.

3. Hotspot Connection:

Turn on the hotspot of Phone A, then Phone B can normally connect to the signal. After the robot dog is powered on, open the APP, and the connection method is the same as the steps in (1.).

Question 33

What should I do if it prompts a password error when connecting to the robotic dog?

Accepted Answer

The robotic dog cannot set a personal private password, but the account is uniquely bound, fully ensuring the security of the robotic dog's binding.

Question 34

How to Disconnect/Unbind the Machine Dog from the APP

Accepted Answer

When the prompt is bound by the user, the following methods can be used to disconnect:

1. Provide the serial number of the robotic dog (a string starting with A2307 in SNg) to Magic Atom's after-sales service, and the background will unbind it.

2. There is a pin-like icon in the upper left corner of the APP remote control interface. After clicking it, "Confirm whether to disconnect", confirm "Yes", and the APP will jump to

On the "User Device" interface, click the two small triangles below the name of the bound robotic dog to enter the second interface, click the "Trash Can" button in the upper right corner of the small icon, and confirm "Yes".

3. Settings -- More -- Unbind -- Confirm

Question 35

How does the robotic dog charge, and how long does the charging take?

Accepted Answer

Use the provided charger, insert the charger plug into the charging port of the robotic dog, and then connect the charger to a power outlet. Generally, it is recommended to fully charge the battery for the first time. Subsequent charging can be done when the battery level is low. It usually takes about 3 hours to fully charge, and refer to the product manual for the specific time.

Question 36

How to maintain the battery of a robotic dog?

Accepted Answer

Avoid overcharging and over-discharging, and try to charge the battery when the remaining power is around 20%-30%. When not in use for an extended period, it is recommended to charge the battery to around 50%-60%, remove it for storage, and perform a charge-discharge cycle on the battery every once in a while to maintain its activity.

Question 37

How to clean and maintain the robotic dog?

Accepted Answer

Regularly wipe the body with a clean and soft cloth, clean the surface dust of components such as the camera and sensors, and avoid scratching the lens with hard objects. For the dust inside the ventilation holes, a vacuum cleaner can be used regularly to remove it. If any laggy or abnormal conditions are found in parts such as the joints of the robotic dog, please contact after-sales service for inspection and maintenance. It is strictly prohibited to use alcohol or other organic solvents to clean the robotic dog.

Question 38

The battery that has just been used cannot be charged

Accepted Answer

It may be that the battery has entered self-protection due to overheating, and charging can resume after the battery has cooled down to a normal temperature.

Question 39

Can the movement speed of the robotic dog be adjusted?

Accepted Answer

Yes. In the settings of the Magicdog APP, there is usually a speed adjustment option, which allows users to select different speed levels according to their needs. Different levels correspond to different forward, backward, and turning speeds.

Question 40

What should I do if the robotic dog has an unstable posture while walking and keeps falling?

Accepted Answer

Check if the foot pads of the robotic dog are damaged, if there are any foreign objects stuck in the joints, and if the sensors are working properly. If the foot pads are damaged, you can replace them with spare foot pads on your own or contact after-sales service for replacement; if there are foreign objects in the joints, clean them up; if you suspect a sensor malfunction, please contact after-sales service for inspection and repair. Additionally, it is also necessary to check if it is being used on unsuitable terrain, and try to test walking on flat ground.

Question 41

Some functions of the robotic dog are unavailable, such as the camera image not being displayed

Accepted Answer

First, check if the camera connection is loose. If the connection is normal, try restarting the robotic dog and related devices (such as the mobile app). If the problem persists, it may be a camera hardware failure or software issue. Contact after-sales service for handling.

Question 42

The robotic dog emits abnormal noise during operation

Accepted Answer

It may be due to reasons such as lack of lubrication in the joint parts, loose parts, or motor failure. First, check whether there are any loose parts in each joint part. If so, try tightening them. If the noise still persists, contact after-sales to arrange for professional inspection and repair.

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